Refund & Exchange Policy

Please find below an overview of our most frequently asked questions regarding the return policy with the answer. Is your question not in below list? Feel free to contact us at

Returns & Exchanges


How do I place a return or exchange?

We’re sorry you didn’t love your buyrocketiptv. Please reach out to with your order package that you get from us you’d like to exchange or return, and we’ll take care of the rest.

Help! I can’t find my return slip.

Don’t worry—buyrocketiptv packages don’t include return slips. Just reach out to and we’ll help you place your return or exchange.

What’s your return policy?

All returns must be processed within 7 days of receiving the order.

To place a return, or if you are having trouble making a return within the 7 day timeframe, please reach out to

Order # must be provided to place a return, and you will be refunded with a charge to your original form of payment excluding the tiny charge for a package charges depend on the package you order from us


How long does it take to process a return?

Credit card refunds usually take 7-10 business days to appear on your statement.

What should I do if I receive the wrong product?

If you received a package different from the one that you ordered, sorry about that! Please contact us at and we’ll be sure to get you the new one that you preferred !

What’s your return process if i’m not happy with the product?


Yes within 3 days after receiving your package. Here are your packing instructions and rules to put in mind:

-please try to reach out on

-you must know that our packages are costing us some funds that you should know before submitting a refund

so in that case we are happy to refund but you have to pay out the charges in return these are charges

1-1 month package.   : 4 $ charge 

2- 3 months package :6 $ charge 

3-6 months package: 10 $ charge

we refund our customers in 1-3 business days after we receive a message in


Please note! If you have received a faulty package, it is important that you send an e-mail to before returning your order.


We will then be able to help you with the returns procedure and find an appropriate solution.

NOTE: If your order has not been purchased via the return policy applied of the shop where you did purchase the product.